Frequently Asked Questions


We offer PayPal as a secure payment gateway.

With PayPal, you can use one of the following payment methods:

  • Your bank account
  • Your Visa, MasterCard, Discover or American Express card
  • If you have a PayPal Cash or PayPal Cash Plus account, you can also use your balance.
  • PayPal Credit

Yes. Payments are off site and protected by PayPal.

Your statement will reflect the name of our holding company:

Just Panda (PTY)LTD

Yes. All payments are offsite and protected by PayPal. We do not store any payment information.


We offer flat rates for all of our shipping options.

Standard Shipping (5-7 Business Days) – $9.95

Economy Shipping (3-5 Business Days)$18.86

3 Day$23.38

2 Day$25.84

Next Day$37.88

Orders over $99.00 will qualify for Free Shipping.

Please refer to our Shipping Information page for more details.

95% of our orders are shipped on the next business day. Weekend orders and/or orders that have custom or temporarily out-of-stock items may be slightly delayed.

Our standard ground shipping takes 5-7 business days for the continental United States. 3-5 Day, 2 Day, 3 Day and Next Day delivery options are also available.

All our orders are shipped discretely for your privacy. We use plain brown boxes, UPS or USPS priority boxes.

Once your order is processed and shipped, you will receive an email containing the tracking information by the end of the business day.

You can also contact our Customer Service team for the shipment information.

Returns & Refunds

Unfortunately once an order has been placed, it usually cannot be canceled.

Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

Yes, within 30 days of purchase according to our Refund Policy

If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery.

Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.

General Questions

We’re sorry, we do not have a storefront or showroom.

Not at this time. We are constantly adding new items, our web site is our most update catalog.

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